Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, payment information, billing address, phone number, and any other information you choose to provide during your interaction with our platform.

Additionally, we automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our website is being used and allows us to improve our services and user experience.

We also collect information through cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and provide personalized content and advertisements. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you. This includes sending you important updates about your account, processing payments, providing customer support, and delivering digital products and services you have purchased.

Your information also helps us personalize your experience by showing you relevant products, offers, and content based on your browsing history and preferences. We may use your contact information to send you newsletters, promotional materials, and updates about new products or services, but only with your explicit consent.

We analyze usage patterns and trends to improve our website functionality, enhance security measures, and develop new features that better serve our customers. This analysis is conducted using aggregated, anonymized data to protect your privacy.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services to you. These service providers are contractually obligated to maintain the confidentiality and security of your information.

We may also disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. Additionally, we may share information to protect our rights, property, or safety, or that of our users or the public, including in connection with fraud prevention and security measures.

In the event of a business transfer, merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure socket layer (SSL) technology for data transmission, regular security assessments, and access controls to ensure only authorized personnel can access your information.

Our payment processing partners use industry-standard security protocols and are PCI DSS compliant to ensure the highest level of protection for your financial information. We regularly review and update our security practices to address emerging threats and maintain compliance with applicable data protection regulations.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to use strong passwords, keep your account credentials confidential, and notify us immediately of any suspected security breaches.

Your Privacy Rights and Choices

You have the right to access, update, correct, or delete your personal information at any time. You may also request a copy of the personal information we hold about you in a portable format. To exercise these rights, please contact us using the information provided below, and we will respond to your request within the timeframe required by applicable law.

You have the right to opt out of certain communications from us, including marketing emails and promotional materials. You can manage your communication preferences through your account settings or by following the unsubscribe instructions included in our emails. You may also opt out of certain data collection and processing activities, though this may limit your ability to use certain features of our website.

If you are located in certain jurisdictions, you may have additional rights under local data protection laws, such as the right to restrict processing, the right to data portability, and the right to object to certain types of processing. We are committed to honoring these rights and will work with you to address any concerns about your privacy.

Data Retention and Storage

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

Account information is typically retained for the duration of your account's existence and for a reasonable period thereafter to handle any follow-up inquiries or legal requirements. Transaction records are retained for accounting and tax purposes as required by law. Marketing and analytics data may be retained for longer periods to improve our services and provide personalized experiences.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements. You may request deletion of your account and associated data at any time, subject to our legal obligations to retain certain information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

When we transfer personal information to countries that do not provide an adequate level of protection, we implement appropriate safeguards such as standard contractual clauses, binding corporate rules, or other mechanisms approved by relevant data protection authorities to ensure the protection of your personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.

For users between the ages of 13 and 18, we require parental consent for the collection and processing of personal information. We implement additional safeguards to protect the privacy of minors and ensure compliance with applicable laws such as the Children's Online Privacy Protection Act (COPPA) and similar regulations.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete such information and terminate the child's account if applicable.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and provide personalized content. These technologies help us remember your preferences, analyze website traffic, and improve our services. Cookies are small text files stored on your device that contain information about your visit.

We use several types of cookies: essential cookies that are necessary for the website to function properly, performance cookies that help us understand how visitors interact with our website, functionality cookies that remember your preferences, and targeting cookies that deliver relevant advertisements. You can control cookie settings through your browser preferences, though disabling certain cookies may limit your ability to use some features of our website.

We also use third-party analytics services that may place their own cookies on your device. These services help us understand website usage patterns and improve our services. The use of these technologies is governed by their respective privacy policies, which we encourage you to review.

Marketing Communications and Preferences

We may send you marketing communications about our products, services, and special offers if you have provided your consent or if you have an existing relationship with us. These communications may be sent via email, SMS, or other electronic means. You have the right to opt out of receiving marketing communications at any time.

You can manage your marketing preferences through your account settings, by following the unsubscribe instructions included in our emails, or by contacting us directly. Even if you opt out of marketing communications, we may still send you important service-related messages, such as order confirmations, account updates, and security notifications.

We respect your communication preferences and will honor your requests to opt out of specific types of communications. However, please note that it may take a few business days for your preferences to take effect, and you may still receive communications that were already in transit when you made your request.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations. Our notification will include information about the nature of the breach, the types of personal information affected, the steps we are taking to address the breach, and measures you can take to protect yourself.

We have established incident response procedures to quickly identify, assess, and respond to potential data breaches. These procedures include notifying relevant authorities, conducting thorough investigations, implementing remedial measures, and providing timely notifications to affected individuals.

If you become aware of any suspicious activity related to your account or suspect that your personal information may have been compromised, please contact us immediately so we can investigate and take appropriate action to protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Email: privacy@zodiac-rewards.com
Address: Σ. ΤΣΟΜΠΑΝΟΓΛΟΥ ΚΑΙ ΣΙΑ ΟΕ ΑΝΑΠΤΥΞΗΣ ΚΑΙ ΠΡΟΩΘΗΣΗΣ ΕΠΙΧΕΙΡΗΜΑΤΙΚΩΝ ΕΦΑΡΜΟΓΩΝ ΣΤΟ ΔΙΑΔΥΚΤΙΟ KONSTANTINOS BAKOPOULOS 46 Irinis Ave. Pefki Athens 151 21 Greece
Phone: +1 (819) 824-3146

We will respond to your inquiry within a reasonable timeframe and work with you to address any privacy concerns you may have. For privacy-related complaints that cannot be resolved directly with us, you may also have the right to contact your local data protection authority.